Customer Service Officer, Level 1 - Significant Enterprises

Posted on 08-Nov-2018
Application Close Date: 14-Nov-2018
Job Details
Customer Service & Relationships
Position Type:
Fixed Term Full-Time
Job Reference:
Note clipCustomer-Service-Officer-RD2022-AB.pdf (PDF, 317KB)
Job Specification

  • Do you want to make a difference to our communities and build a better future for everyone in New Zealand?
  • Are you customer focused, intelligence led and agile?
  • Fixed term opportunities until November 2019


About us


Here at Inland Revenue (IR) we are well advanced into a multi-year business transformation which will modernise our entire operation. As a customer-centric organisation, IR's goal is to give customers the best possible experience when using the NZ tax system. This is resulting in significant changes to how we operate and engage with customers, and the way that our people undertake their work. 


About the role


We have an opportunity for enthusiastic Customer Service Officers – Level 1 to join our Hamilton or Manukau Significant Enterprises teams on a permanent or fixed term basis until November 2019 to support us through our Business Transformation journey.


This is an excellent way to enhance your career as part of a great team, while helping our customers manage their tax affairs.  Most people meet their obligations of their own accord.  However, there are some who don't and that's where our Significant Enterprises Interaction teams come in.


We are looking for people who can carry out a range of recovery activities which include recovery and enforcement and future compliance while being emotionally resilient, confident and capable of dealing with adverse and difficult conversations professionally.

What you'll need to bring to the role


To be successful in this role ideally you will:


  • Have excellent communication skills both verbal and written
  • Demonstrate sound decision making, analytical and strong negotiation skills
  • Sound knowledge of the debt and hardship provisions including legislation and policies  
  • Be an outcomes-orientated self-starter
  • Be able to work independently and also thrive in a team environment.


Are you keen to join us?


On offer is the opportunity to gain valuable experience and be part of our transformation journey. To ensure your success, you will be provided with appropriate training and support along with regular coaching and performance feedback.


Additional Information


If you are currently employed by IR as a Customer Service Officer Level 1 (or it is your substantive position), you will not need to go through a recruitment process & will be eligible to apply for the position through the EOI process.


If the successful applicant is a permanent Inland Revenue employee, they will be permanently appointed to the position.  If the successful applicant is currently on a fixed term employment agreement, they will be offered a fixed term employment agreement until 29th November, 2019.


Please click ‘apply' and submit a CV and your cover letter outlining how you meet the criteria and outline the skills and experience you will bring to this role. 


For further information please see the attached Role Description or if you have questions please call or email Amba Bagnall, Recruitment Advisor on 04 890 6035 or



Applications close 5pm Wednesday 14th November 2018