Community Compliance Officer

Posted on 11-Sep-2018
Application Close Date: 26-Sep-2018
Job Details
Location:
Invercargill
Category:
Customer Service & Relationships
Position Type:
Fixed Term Full-Time
Job Reference:
IRD/1345376
Attachments:
Note clipCommunity-Compliance-Officer-RD2015.pdf (PDF, 332KB)
Job Specification

  • Use your expertise and passion for working with customers to make a difference
  • Invercargill based position
  • 18 Month Fixed Term Agreement/Secondment

 

Community Compliance as part of Customer and Compliance Services – Individuals is the face of Inland Revenue.

 

We have opportunities for an enthusiastic Community Compliance Officer to join our team. As a Community Compliance Officer you will support our customers to get it right from the start by:

 

  • Working directly with customers; educating and helping them understand their obligations and entitlements
  • Engaging and building relationships with community groups, tax professionals, small businesses and our Māori community
  • Delivering seminars and presentations
  • Working with challenging customers to address identified non-compliance through a range of appropriate enforcement interventions

 

The key skills of a successful Community Compliance Officer:

 

  • Strong verbal and written communication skills; being able to engage with a wide range of people while clearly and accurately conveying information
    • Highly developed relationship management skills including the ability to negotiate and influence effective outcomes
    • The ability to identify the real issues,  build trust and elicit information in potentially difficult, sensitive and/or complex situations
    • A sales focus to connect customers to the right products and services that meet their needs
    • Digital literacy to learn and quickly use a range of Inland Revenue and business systems, processes and software
    • The capability to understand and apply legislation and policy
    • A drive for results, a knack for problem solving and being able to make good quality decisions on your feet
    • A willingness to learn and ability to apply new learning at pace
    • A continuous improvement focus that will drive towards Inland Revenue's goals for the future
    • A current New Zealand driver's licence (essential)
    • Flexibility – available for varied working hours and travel away from home (essential)

 

Are you keen to join us?

On offer is the opportunity to gain valuable experience and be part of our journey. We work in a fun, and at times fast paced team environment. To ensure your success, you will be provided with appropriate training and support along with regular coaching and performance feedback.

To learn more, please refer to the attached Role Description for this position.

To apply, please click on ‘apply' below and attach CV and Cover Letter indicating how you meet the criteria by addressing the capabilities and outlining the skills and experience you will bring to this role.

 

For further information you can contact Amy Rotherham, Recruitment Advisor on 04 978 6021 or amy.rotherham@ird.govt.nz.

 

Applications close Wednesday 26th September 2018.