Customer Services Specialist

Posted on 10-Jul-2017
Application Close Date: 30-Jul-2017
Job Details
Location:
Christchurch
Category:
Customer Service & Relationships
Position Type:
Permanent Full-Time
Job Reference:
IRD/1283979
Attachments:
  • Progress your skills in customer service with great training and support
  • Fixed term until November 2018
  • Christchurch location

 

Inland Revenue is currently reinventing itself as a modern revenue organisation.  This transformation will bring about significant change to the way we operate and how we interact with our customers.  We're making the tax system simpler, more open and certain for New Zealanders to pay their taxes and receive their entitlements.

 

We have an opportunity for Customer Service Specialists (CSS) to join our Customer Services team on a fixed-term basis until November 2018.  As a customer-centric organisation, our goal is to give our customers the best possible experience with our tax system. We're looking for talented people who can support our Customer Services workload as we transition from current to future state through our Business Transformation programme of work.

 

Our environment is future focused and customer centric. We love to hire people who are passionate about the service they provide; are naturally curious; look for continuous improvements and are committed to what they do. CSS' must be agile; have strong emotional resilience; adjust well to change and be keen to embrace new technologies. You will have a strong level of commitment to delivering a high standard of customer service.

 

Do you have what it takes to be a successful CSS?

  • Highly effective communication skills
  • A sharp ear & astute questioning skills
  • Be responsive and engage with each caller to really understand their needs
  • A knack for problem solving and thinking on your feet
  • Tech savvy and keen to transition to and learn new technologies
  • Be friendly, composed, patient and resilient
  • A talent for multi-tasking with a positive, ‘can do' attitude!
  • A desire to improve, be results focused and actively respond to feedback
  • Be someone the team can rely on and trust
  • Clearly and accurately convey the right information
  • Ability to work in a structured environment 
  • Be agile and adjust well to change

 

Are you keen to join us on our transformation journey?

It's an exciting time as we prepare to transform our business and on offer is the opportunity to progress your career and be part of this journey.  Our Contact Centre is a fun, fast paced team environment.  To ensure your success, you will be provided with in-depth training and support from our experienced leaders, with regular coaching and performance feedback.  Our team enjoy a range of benefits including discounts and subsidies such as our healthcare and banking packages. 
 

The fine print

  • Fixed-term contract to November 2018 commencing September 2017
  • We operate a rotating shift roster working Monday to Friday on 7 hour, 35 minute shifts between the hours of 7.25am and 8.30pm
  • You will work no more than four Saturdays in a 16 week period
  • If you are shortlisted for this vacancy you will need to complete online testing as part of the recruitment process

 

Applications close Sunday, July 30th 2017

 

If you're interested please apply today!

 

Please click ‘apply' and submit a CV along with your cover letter outlining how you are the perfect CSS for us.

 

For further information please see the attached Job Expectation or if you have questions please email careers@ird.govt.nz